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Washing Customer Service Technician in Morris, MN at Superior Industries

Date Posted: 10/11/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Morris, MN
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    10/11/2018

Job Description

Company Description
At Superior Industries we engineer, manufacture, and support bulk material processing and handling equipment. Our guiding core values are strong work ethic, integrity, long-term relationships, and culture of opportunity!

Job Description
A Washing Customer Service Technician is responsible for completing the following duties:
  • Field incoming warranty and service calls
  • Complete call reports and internal documentation to process service and warranty claims
  • Maintain files on all active service concerns for quick reference and use by other personnel
  • Generate materials to facilitate service and repair jobs
  • Facilitate a quick and efficient resolution to all service and warranty concerns
  • Deliver training to internal and external customers
  • Assist in quality control, part identification and correcting any errors
  • Gather Industry Data and Field experience to improve product line
  • Participate in Research and Development of new products
  • Participate in Plant Start-ups and Troubleshoot existing plants
  • Travel will be required for this position on as needed basis (approx. 50% travel)
  • Gain thorough understanding of Superior’s Warranty terms and conditions
Expectations of Employees
  • Customers receive prompt and courteous response to questions and problems
  • Can uphold the company Core Values
  • Promote and maintain Customer WOW with all interactions
  • First response to customer in 2 hours or less
  • Internal departments receive regular feedback on process and product improvements gathered from customers
Traits of Successful Employees
  • Able to hold crucial conversations with customers about potentially sensitive topics
  • Superb organizational skills
  • Professional (customer oriented) and effective communication, both written and orally
  • Excellent communication skills
  • Attention to detail 
  • Able to effectively work under time lines
Qualifications
  • Washing application and equipment experience preferred 
  • Familiar with Auto-Cad, Solid Works, and Microsoft Software package
Employee Benefits
  • Weekly Paycheck
  • Medical, Dental, and Vision insurance
  • Paid Leave Time 
  • Company Paid Life Insurance
  • 401K Retirement Account