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Customer Service Technician in Morris, MN at Westmor Industries

Date Posted: 6/13/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Morris, MN
  • Job Type:
    Other
  • Experience:
    Not Specified
  • Date Posted:
    6/13/2018

Job Description

Company Description
At Westmor Industries our field service team installs and services gas stations. Our guiding core values are strong work ethic, integrity, long-term relationships, and culture of opportunity!

Job Description
A Customer Service Technician is responsible for completing the following duties:
  • Act as the first point of contact for customers calling in for support   
  • Enter the customer’s case into our CRM service software
  • Clearly identify and define the issue the customer is having
  • Enter clear and concise notes to document the sequence of events that took place for future reference
  • Troubleshoot the issue with the customer and take all possible measures to solve the issue over the phone
  • Assign unsolved issues to appropriate staff
  • Assist and support Service Manager as needed 
  • May be assigned other tasks at Supervisor’s/Manager’s discretion
Expectations of Employees
  • Maintain a high level of understanding of dispenser, point of sale systems and tank monitoring systems
  • Provide a high level of customer service to customers 
  • Attend training sessions as required for competency
  • Must be able to work independently
Qualifications
  • HS Graduate or equivalent. Tech/trade school training is a plus
  • Mechanical repair, troubleshooting, analytical aptitude is a plus
  • Required to have a valid State Driver’s License 
  • Outstanding interpersonal relationship skill sets as well as solid customer service focus
  • Solid electronics background and computer knowledge required
Employee Benefits
  • Weekly Paycheck
  • Medical, Dental, and Vision insurance
  • Paid Leave Time 
  • Company Paid Life Insurance
  • 401K Retirement Account
  • Working hours are Monday through Friday 7:30-4:30
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