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Customer Service Rep in Morris, MN at Superior Industries

Date Posted: 4/26/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Morris, MN
  • Job Type:
    Other
  • Experience:
    Not Specified
  • Date Posted:
    4/26/2018

Job Description

PRIMARY FUNCTION
The primary function of the Customer Service Representative is to support customer service team with oversight and administration of Superior Equipment customer service, warranty issues, and supporting documentation.

PRIMARY ACCOUNTABILITIES
  • Able to uphold COMPANY Core Values
  • Promote and maintain Customer WOW with all interactions
  • Customers receive prompt and courteous response to questions and problems
  • Respond to initial calls within 1 hour or less
  • Process  warranty parts orders in prompt fashion
  • Internal departments receive regular feedback on process and product improvements gathered from customers
  • Identify support material required for part replacement, servicing, troubleshooting and training
REQUIRED SKILLS
  • Thorough understanding of Superior’s Warranty terms and conditions
  • Able to hold crucial conversations with customers about potentially sensitive topics
  • Professional (customer oriented) and effective communication, both written and orally, internally and externally
  • Proficient with email, Salesforce, and Google software
  • General manufacturing or construction knowledge
  • Ability to read and understand 'Blue Prints'
  • Ability to read to follow Hydraulic and Electrical schematics
PRIMARY TASK
  • Field incoming warranty and service calls for Superior's Aggregate Products
  • Complete call reports and internal documentation to process service and warranty claims
  • Maintain files on all active service concerns for quick reference and use by other personnel
  • Generate materials to facilitate service and repair jobs for for-site installations
  • Assist the Quality Managers, Engineers and Production with identifying and solving field problems
  • Facilitate a quick and efficient resolution to all service and warranty concerns
  • Develop necessary supporting documentation for installation, troubleshooting and training
  • Deliver training to internal and external customers
  • After hours support on rotational 24/7 schedule
  • Manage multiple objectives and customer priorities 
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