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Field Service Technician in Morris, MN at Superior Industries

Date Posted: 4/20/2019

Job Snapshot

Job Description

Company Description
One of the fastest growing private companies in America today, Superior Industries, Inc. designs and manufactures bulk material processing and handling solutions for a global market. We are an energetic and entrepreneurial team passionate about stewardship, driven to innovate and embrace a culture of freedom that inspires care of customers and each other.

Job Description
A Field Service Technician is responsible for completing the following duties:
  • to carry out any work that is to be performed at a customer site, which may include start-ups, planned service work, troubleshooting issues, and warranty repairs.
  • Customer satisfaction is achieved in all customer contacts
  • Service needs are met in a timely manner, as determined by the customer
  • All work is conducted in a safe, timely manner as determined by the customer
  • Complete all tasks according to planned schedule
  • Inform Customer Service Team of progress on a regular, predetermined basis
  • Work is performed at or above established acceptability standards
  • Communicate customer feedback to all applicable departments to resolve issues swiftly
  • Organize information, materials and tools for service trips
  • Execution of work to be performed on-site
  • Coordination of materials returned to Superior after job completion
  • Assist the Quality Department to identify and solve field problems
  • Prepare detailed field reports of customer visits
  • Identify possible sales opportunities from site visits
  • Main product of support is the sand trailers for PropX in the Texas area
  • Other duties as assigned

Qualification

  • Willing to travel, at times for extended periods of time and possible internationally
  • Excellent communication skills, including challenging situations 
  • Strong mechanical abilities
  • Able to read and understand detail drawings
  • Understanding of:
    • Electrical systems, circuitry, and schematics
    • Hydraulic systems and circuitry
    • Diesel engine repair and maintenance

Expectations of Employees

  • Uphold company core values
  • Maintain a clean and organized work area
  • Utmost attention to safety
  • Good attendance and punctuality
  • Concern for quality
  • Attention to detail

Traits of Successful Employees

  • Desire to build long term relationships
  • Exhibition of good communication skills when working with fellow employees
  • Ability to tolerate physical demands of the position
  • Ability to complete tasks according to planned schedule
  • Willingness to help out where needed

Employee Benefits

  • Weekly paycheck
  • Boot reimbursements up to $125
  • Medical insurance - company covers 75% of premiums
  • Dental, and vision Insurance
  • Paid vacation
  • Company paid life insurance
  • 401K retirement account with 5% company match
  • On the spot bonuses up to $100

Learn more about Superior Industries: https://www.youtube.com/watch?v=0eqOsQVORiE&feature=youtu.be

Location: 315 E State Hwy 28 Morris, MN 56267

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