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Customer Service Estimator in Morris, MN at Superior Industries

Date Posted: 4/3/2017

Job Snapshot

Job Description

The primary function of the Customer Service Estimator is to assist the Territory Manager in managing a sales territory by developing quotes and answering sales inquiries for the territory’s dealers, producers, and potential customers, for all equipment product lines.

  • Review application detail, specify and apply the proper products
  • Ensure sales quotes are: accurate, appropriate for applications, and prepared in a timely manner
  • Estimates are detailed, they reflect any need for special products, services, or transportation considerations
  • Provide world class quality on all products and processes of component’s sales
  • Closely monitor sold orders and the production schedule to ensure on-time delivery
  • Knowledge of distributed  products line – in particular Idlers, Pulleys, and Accessories
  • General knowledge of Core Systems product line
  • Demonstrate leadership skills and the ability to influence others and build strong relationships
  • Superb organizational skills, with the ability to successfully work on multiple tasks at a time
  • Mechanical aptitude, with above average math skills
  • Demonstrate ability to manage conflict to win-win solutions 
  • Ability to use and understand Windows-based software, MS Excel, ERP Sales Module, and Salesforce
  • Prefer a background in the Bulk Material Handling industry
  • Self-motivated with the ability to handle fast paced work
  • Write descriptive specification sheets for customer presentations
  • Sizing and application of Superior’s products
  • Obtain pricing and specifications on special products 
  • Process orders by accurately communicating the needs of the internal and external customer to insure order integrity. 
  • Complete all final “to be built” specifications and generate necessary files for communication to Engineering, Transportation, and Production departments
  • Inform and update customers and dealers regularly, with particular regard to delivery of quotes and sold orders
  • Document and communicate sales process using: E1ERP, Google, and Salesforce
  • Incorporate feedback from other departments to provide more accurate quotes, pricing and information to our customers